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“Data-Vision’s customer service
is phenomenal and customer support is
unbelievable. That is one of the top reasons
that we selected Data-Vision.”
Diane D
“I like the fact that when I do
need to call Data-Vision for support, the person
I am talking to knows and understands my
business. They are always there for me.
When we started out with
Data-Vision, they were there, holding our hand,
pointing us in the right direction. They really
are there for you on all levels. If you want
the president, he is there. They give you that
sense of security that they stand behind what
they offer.
Data-Vision gives us exceptional
customer service. I give them a ‘10’ on that.
They give me what I need when I need it.”
Peggy M
“Occasionally we do have issues
with attorneys not being able to download
closing documents for whatever reason.
Data-Vision’s support is always available.
They’ve always been able to work through the
issues. They’ve been excellent on the support
side.
Rebecca K
“Data-Vision calls us to see if
everything is working properly, rather than the
other way around. That is something that truly
sets Data-Vision customer support apart from the
rest.”
Michael M
“Once we set up with Data-Vision,
everything goes through a single channel. We’ve
had a host of providers that wanted to do this,
but Data-Vision has made it happen.”
Reggie S
“RemoteDocs is a very easy site
to work with. It takes very little to show
someone how to use it. It’s extremely user
friendly. That’s part of the Data-Vision
difference.”
Victoria S
“There is a lot of flexibility
with Data-Vision and a lot of functionality with
their products that we are able to customize for
our site, so we can have a unique look and feel
that flows from our corporate site.”
David G
“Our installation of RemoteDocs
went very well. Data-Vision’s staff made a
special feature for us within no time, allowing
us to send our documents the most efficient way
– electronically.”
Gary H
“Having Data-Vision’s
knowledgeable trainer come to our site to “train
the trainer” was a very worthwhile step in the
overall understanding of Loanquoter and the type
of expertise that Data-Vision offers. Compared
to the training of other mortgage applications,
Loanquoter was a cake walk. It is so easy to
use. I am most appreciative of the on-going
help and training that I get from the
Data-Vision staff. They are always responsive,
knowledgeable and very easy to work with.”
Saudia C
“Data-Vision could not raise the bar any higher
from a support and service stand point.
Absolutely phenomenal! Above and beyond anything
you can ask of any of our vendors. But then
again, they’re not really a vendor. They are a
true partner – always taking it to the next
level.
I’m always hesitant to give references but I
would tell anyone about what an incredible job
Data-Vision has done for us.
In our experience dealing with attorneys, we
have experienced different levels of technical
expertise along with different equipment
capabilities. At times, the Help Desk
representatives have helped us tremendously by
getting on the phone helping our attorneys
troubleshoot their own issues, truly serving
customers above and beyond their own customer
base. Unbelievable!”
Johnna C
“The Help Desk at Data-Vision is available to
provide real-time solutions for customers that
get the job done. They deal with all of the
important issues – confidentiality, timeliness,
technical with a friendly professionalism that
is unmatched in the industry.
Data-Vision’s Help Desk is staffed with
knowledgeable professionals who will not rest
until each situation is resolved in a manner
that completely satisfies the customer.
Unique because of its swift response time,
customers can rely on the fact that when they
call the Help Desk at Data-Vision, they are
going to get solid answers that WORK.”
Donnie D
“Data-Vision staff has very good Customer
Service Skills and perform excellent follow-up.
They always check back with clients in a timely
fashion and make sure the problems were
resolved. In addition, since Specialized Data
Systems has our own Professional Services
Group, we participate in many Data-Vision
projects from a Project Management and Project
Configuration perspective. Not only does
Data-Vision support our mutual clients but they
also support our Data-Vision configuration
projects. The end result is a very good customer
experience working with both Data-Vision and
Specialized Data Systems....which leads to
repeat business for other projects.
One of the many positives of working with
Data-Vision is we have open access to
Data-Vision resources and networking's. They are
always willing to share their product strategy,
knowledgebase and vision with us....making it a
true business partnership. They always take the
time to listen to our suggestions and feedback
about product enhancements. Its a true Business
Partnership that allows for open and frank
discussions about our clients needs, industry
requirements and required product functionality
so we can remain competitive.”
Marc R
“I've asked for feedback on Data-Vision from
many of our processors and closers at Navy
Federal. The majority of them have never had to
call the Help Desk. I think that is a testament
in itself! The ones who have, say the following:
"They are very helpful and resolve issues in a
timely manner."
"They are very timely and professional when we
call for assistance."
Molly M
“We at Heartland believe the Help Desk and your
staff have been tremendous! Training materials
are always available online and continually
updated. We are very happy with both LoanQuoter
and RemoteDocs.”
Pearl D
“Data-Vision does an exceptional job with help
desk support. There are very few issues but when
I do have one, the response and issue resolution
is blindingly fast. This allows us to respond to
our customers immediately thus improving their
experience.”
Victor S
“Data-Vision’s products and services are so
reliable it was extremely rare that we ever had
to call in to their help desk. Issues were few
and far between and typically user errors.
Data-Vision went out of their way to help
individuals with these user errors even though
they were not technically a Data-Vision
customer. They really have done an exceptional
job of supporting their clients and their
client’s clients.”
Marc H
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