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Data-Vision Wins 2006 Mortgage
Technology Help Desk Award |
While other
companies are just now hiring appropriate staff
and trying to establish a system for an
excellent help desk, Data-Vision, Inc. has
consistently been doing that, and is taking it
to the next level, raising the industry bar for
what defines a superior customer experience.
Data-Vision’s goal
is to provide the best customer service
experience possible, and in accomplishing this,
Data-Vision strongly believes it is deserving of
the prestigious 2006 Mortgage Technology Help
Desk Award, given to lenders or vendors for
outstanding customer service and technical
support.
Data-Vision stands
firm in its belief that proactive customer
support is critical to a technology vendor’s
success in the mortgage industry.
Data-Vision, Inc.
offers The Path To e-Lending through a
comprehensive suite of online services that are
efficient, secure and easy-to-use. Through
superior technology, Data-Vision enables
mortgage lender customers to quickly and
affordably bring e-lending solutions to market,
complete with leading-edge capabilities that
help customers remain competitive in the
marketplace.
Not only is it
important to have a help desk system in place,
but it’s imperative to have a dedicated and
experienced customer support staff behind
that help desk to provide an excellent customer
experience. Data-Vision’s customer service
representatives average almost five years with
the company, and more than 83 percent of the
representatives have been with the company for
at least three years. This proves there is a
dedicated and seasoned force behind the
Data-Vision help desk, far surpassing the
industry average. Data-Vision customers know
they are talking to a qualified professional
with Data-Vision’s help desk because of the
longevity of the company’s employees.
Data-Vision challenges other companies to rise
to this level of consistency.
Proof of
Data-Vision’s proactive customer service
approach is apparent in the numerous customer
testimonials that have already been provided,
such as, “Data-Vision calls us to see if
everything is working properly, rather than the
other way around. That is something that truly
sets Data-Vision customer support apart from the
rest,” from Michael Minten of First Horizon Home
Loans Corporation.
Mr. Minten is not
alone in his appreciation for Data-Vision’s
customer service. Data-Vision’s proactive
customer service approach has made an impact on
numerous others.
The following are
new customer testimonials demonstrating that
same customer appreciation.
“As the Supervisor for
loan closings, I hear comments from both sides
of the table. Your people (on the Help Desk) are
really good. As a closer, I often had a lot of
technical questions that always were handled in
a professional manner. They took a complicated
technical situation and boiled it down to
understandable terminology. We take advantage of
your toll free help line -- and we have not had
ANY complaints from our settlement agents --
which is a good thing. We cannot say enough good
things about your service and we look forward to
expanding the relationship.”
- Kim S
“Data-Vision has been our partner for years and
we wouldn’t be with them if they weren’t great.
They are not your typical software vendor. Their
Help Desk is exceptional. They are candid and
honest and salt of the earth type people. Most
software vendors just tell you what you want to
hear. Not Data-Vision.
We use their “Live Chat” feature and sit on
their Customer Advisory Panel. They truly listen
to their customers.
Their President is always available. In fact, I
just sent Randy an e-mail about a feature
suggestion I thought they should develop. What
can I say? Data-Vision is great!”
- David B
“We recently added ‘live chat’ to our web site.
Our membership is embracing the technology and
we are very enthusiastic about adding it to our
technology offerings. It has already improved
our ROI due to money saved on inbound phone
calls -- and it makes our people more effective.
The Help Desk at Data-Vision has provided
excellent assistance in getting the technology
deployed – they were extremely helpful!”
- Charles V
Data-Vision, which
was commended for its exceptional Help Desk
support by Mortgage Technology, was not
satisfied with this recognition alone. The
company has always focused on the customer
experience since its inception in 1993, truly
striving to be the absolute best in the
industry. Aside from proactive, sincere customer
calling, Data-Vision also has had the
strategic vision to initiate one of the
industry’s premiere Customer Advisory Panels.
Feedback from the inaugural meeting of this
panel has led the company to develop an
exceptional new service tool — Live Chat
customer support – which fulfills a customer’s
need for interaction with a loan agent.
But advisory
panels and Live Chat are only two ways in which
Data-Vision provides a proactive customer
experience.
Data-Vision also
provides a proactive customer experience via its
availability during the entire life of a
transaction. As customer Peggy Miskewitz of
Provident Bank said, “When we started out with
Data-Vision, they were there, holding our hand,
pointing us in the right direction. They really
are there for you on all levels. If you want the
president, he is there. They give you that sense
of security that they stand behind what they
offer.”
Data-Vision
constantly strives to exceed expectations with
the proactive support it provides customers. The
Data-Vision Help Desk supports its customers’
customers, including title, servicing and
real estate agents engaging with Data-Vision
solutions. In addition, Data-Vision offers
extensive staff training on customer support
initiatives, and it is Data-Vision’s dedication
and proactive customer service attitude that
drives its leaders to personally visit
several clients each year. Expanding
opportunities for customers to communicate with
the company even further, Data-Vision developed
Web Ticket, an online enhancement request tool
that allows customers to provide input on
features and enhancements they would like to see
implemented with LoanQuoter.
Data-Vision boldly
defines the proactive customer experience and
continually goes above and beyond the call of
duty, truly separating the company from the
competition. Data-Vision continually takes a
proactive approach in providing outstanding
customer service and technical support to its
customers. Data-Vision far surpasses the bare
minimum customer service of other companies. We
invite you to read our
customer testimonials, which are a true
testament of the incredible system and tenured
employees offered by Data-Vision.
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